Refund policy

RETURN & REFUND POLICY

Last updated: September 29, 2026

At Truck Parts Care, we want customers to receive the correct part for their vehicle. Because many heavy-duty truck parts are identified by OEM/part number and may have specific fitment, programming, or configuration requirements, customers must verify compatibility before ordering.

RETURN PERIOD

Eligible products may be returned within 14 days of delivery.

To qualify for a return:

• The item must be in the same condition in which it was received.
• The item must not have been installed, modified, damaged, disassembled, programmed, coded, or altered.
• Original OEM labels, serial numbers, identification stickers, packaging, and markings must remain intact.
• Proof of purchase/order number is required.

FITMENT RESPONSIBILITY

Customers are responsible for verifying the OEM/part number before ordering.

Truck components may vary by model, engine, VIN, production date, configuration, and installed equipment.

If you are unsure about compatibility, please contact us before placing your order.

ELECTRONIC PARTS

Electronic modules, controllers, ECMs, ECUs, ABS modules, HVAC controllers, radios, and similar electronic components may require programming, coding, calibration, VIN matching, or dealer-level configuration.

Items that have been installed, programmed, coded, opened, altered, or damaged after delivery may not be eligible for return unless the item was defective or incorrectly supplied, subject to applicable law.

DAMAGED OR INCORRECT ITEMS

Please inspect your order as soon as it arrives.

If you receive an incorrect, damaged, or materially different item, contact us promptly with:

• Order number
• Photos of the item
• Photos of the packaging
• OEM/part number
• Description of the issue

We will review the case and provide return instructions where appropriate.

RETURN SHIPPING

Delivery on orders from Truck Parts Care is FREE.

However, unless the return is caused by an incorrect, damaged, or defective item supplied by us, the customer may be responsible for return shipping costs.

Do not return a product before receiving return instructions from Truck Parts Care.

REFUNDS

Approved refunds will be issued to the original payment method after the returned product has been received and inspected.

Because standard delivery is free, there is normally no original delivery charge to refund.

Banks and payment providers may require additional processing time before the refund appears in your account.

ORDER CANCELLATION

Orders may be cancelled before fulfillment whenever possible.

Once an order has been processed, purchased from a supplier, shipped, or otherwise committed for fulfillment, cancellation may no longer be possible.

CONTACT

For return or refund assistance, contact Truck Parts Care through:

https://truckpartscare.com

Nothing in this policy limits rights that customers may have under applicable consumer-protection law.